ORDERS & SHIPPING
How long does delivery take?
Orders are usually delivered within 4–10 business days, depending on your location
Do you offer international shipping?
Yes, we ship worldwide.
Will I receive tracking details?
Yes, tracking information is shared once your order is dispatched.
RETURNS & REPLACEMENTS
Can I return a product?
We currently do not offer returns for preference-based reasons.
When can I request a replacement?
You may request a replacement if:
- Wrong item is delivered
- Damaged item is received
- Manufacturing defect is found
PRODUCT QUESTIONS
Will handcrafted products look exactly like the photos?
Minor variations are natural in handcrafted products and add uniqueness to every piece.
What is Kalagramhii’s Free Replacement Policy?
If you receive a damaged, defective, or incorrect item, we’ll replace it at no extra cost, subject to stock availability.
What if the replacement product is out of stock?
You will either receive a full refund or may choose a different product of equal or lesser value.
What if Kalagramhii says return/replacement isn’t possible?
Return or replacement requests may be declined if:
- The request is made after 2 days of delivery
- The product has been used, damaged, or is not in original condition
- Original packaging, tags, or invoice is missing
- The item is made-to-order or purchased during sale
REFUNDS
I haven’t received my refund yet. Why?
If your refund has been confirmed, it is currently being processed. Delays may occur due to your payment provider. Please contact us if it exceeds the promised timeframe.
What is the maximum refund amount?
Refunds will not exceed the actual value of the product purchased.
ORDER CANCELLATION
Can I cancel my order?
- Prepaid and custom-made orders cannot be cancelled after dispatch.
- International and bulk order cancellations are not accepted.
- COD orders cannot be cancelled once confirmed via phone or email.
- Cancellation requests are reviewed on a case-by-case basis.
PRICING & CHARGES
Are there any hidden costs?
Domestic Orders:
All costs are included in the product price.
International Orders:
Shipping charges are calculated separately. Customs duties, VAT, and import taxes must be paid by the buyer.
JEWELLERY PIECES
What materials are used in your jewellery?
We use durable and skin-friendly non-precious metals with gold plating for a traditional look. Our jewellery also features high-quality artificial stones, beads, and faux pearls. Material details are mentioned in each product description.
Is your jewellery skin-friendly?
Yes, we prioritize comfort and safety. However, customers with extreme metal sensitivities should review the material details before purchase.
How can I care for my jewellery?
To maintain the finish and quality of your jewellery:
- Avoid contact with water, perfumes, and harsh chemicals
- Store it in a dry pouch or separate box
- Wipe gently with a soft, dry cloth after use
Does jewellery tarnish?
With proper care and storage, the finish lasts significantly longer.
PAYMENTS
Are payments secure?
Yes, all payments are processed through secure payment gateways.
SUPPORT
How can I contact Kalagramhii?
📧 kalagramhii@gmail.com
📱 WhatsApp Support: +91 9158022347